Company Service Standard

Q: What are some of them?

A:  1. The client should always decide when is the best time to see a property, even if it is a weekend or a holiday.

2. We make sure to send the client a map so they can meet us.

3. We take phone calls 24/7.

4. Always provide transportation, so we have the opportunity to talk with the potential client.

5. Make sure the properties in sale are always clean and in good shape.

6. We try to have the potential client see at least 3 properties with the features that they are looking for. 

Q: Can they be improved?

A: Always, we try to improve the service person to person, practice patience all the time, because selling a house takes longer as a customer service agent.

Q: Do I have any personal suggestions?

We have to work a little bit more in trusting people who are selling their homes; they don’t like to leave the keys all the time. But I think it is a cultural matter.