And So It Begins...

Hello everybody!

The purpose of this blog is to share experiences, information and tools that will let us grow as professionals in the art of communication. I believe that the course that I'm taking (Communication Skills for Assistants) has opened more my mind and curiousity towards the business atmosphere, I had never realised how structured everything was within this vast and intricate world.

Today I want to share some information regarding  two types of customers that you might have to deal with on a daily basis.

FRIENDLY CLIENTS are usually happy and kind. Sometimes they tend to talk too much. The best way to deal with this type of client is to set a pseudo “time limit” in a nice and professional manner. You must not act too sociable with them because there always has to be a boundary between the client and the agent. Like with any other client, you should always treat them in a courteous way.

 

DIFFICULT CLIENTS tend to be demanding, they think that they are always right and they like to look for flaws. The best way to deal with them is to offer them service and attention of the best quality and also to give them a bigger selection of choices. These clients complain about almost everything because they want the service or product to be perfect. In order to negotiate with them correctly, you should listen to him/her to understand what they want and meet them halfway.